Frequently Asked Questions
Use these answers to our most frequently asked questions to learn more about the GOrge Pass.
For additional information call us at (833) 3GO-PASS | TTY: 711
- Determine your route and departure time. Then go to the bus stop at least 5 minutes before the bus is scheduled to arrive.
- As the bus approaches, check the destination sign for the route destination you need. Signal to the driver that you want to board the bus.
- As you board, let the driver know your destination.
- Show the driver your valid GOrge Pass. If your trip requires transferring to another transit provider, tell your driver so they can help you with your connection.
- One block from your stop, tell the driver where you need to disembark. Drivers of fixed route buses will be announcing stops at the following places:
- Transfer points with other fixed routes.
- Major intersections or destinations.
- Any stop requested by a rider with a disability.
- Sufficient intervals along a route to orient a rider with a visual disability to their location.
You must carry your GOrge Pass with you onto the bus, either in printed form or on the Token Transit app on your smartphone. Forgot your pass? The driver will take exact change instead.
GOrge Passes and tickets may be purchased at any transit provider office. Or download the Token Transit app on your smartphone. You can also pay cash for a single ride. Note that our drivers do not carry cash, so exact change is required.
Most of our transit providers do not operate on the following holidays:
- New Year’s Day
- Martin Luther King’s Birthday
- Presidents Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Friday after Thanksgiving
- Christmas Day
Please contact us at (833) 3GO-PASS or visit gorgetranslink.com for more details on no-service holidays for the specific transit providers.
The safety of all riders is our priority. When the region experiences snow, extreme fog, freezing rain or any other inclement weather we may delay or suspend services. We do our best to update gorgetranslink.org and gorgepass.com with service alerts, but please call us at (833) 3GO-PASS if you have further questions.
Safety is a top priority for our transit providers and we ask you to make it a top priority too.
- Be kind and thoughtful to other riders.
- Please give up your seat for a senior or someone with a disability.
- Our buses are drug-free zones. Intoxication or offensive behavior will not be tolerated.
- Food and drink must be stored in closed containers.
- Keep the aisles and doors clear of bags, strollers or other large objects.
- There is no smoking on the buses or within 10 feet of transit facilities.
- Please do not distract drivers.
- When our buses are operating during a health crisis, you may be asked to take additional safety measures.
- Do not run across traffic to catch your bus.
- Never cross the street in front of a bus unless it is stopped at a red light or stop sign. Be sure the driver sees you.
- When standing inside the bus, hold on to a seat back or handrail while the bus is in motion.
- Keep track of your belongings while on board.
- When walking to or from the bus, be aware of your surroundings and check for cars and other buses before checking your mobile device.
- If you see suspicious behavior, spot a suspicious package or if there is an emergency or unsafe situation on board, tell a driver or call 9-1-1.
- Please listen to the driver and follow their instructions in an emergency.
Most buses are equipped with bike racks, which are available on a first come, first served basis. Contact us at (833) 3GO-PASS to learn if the bus on your route has a bike rack. As the bus approaches have your bike ready to go.
Kids 12-17 may ride alone with a valid GOrge Pass, ticket, token or exact change. Kids under 12 must be accompanied by an adult.
Service animals are welcome on all buses but must be kept under control. Dogs or other pets may be allowed on Gorge transit vehicles, but some restrictions apply.
Dial-A-Ride is NOT a service covered by the GOrge Pass. (Dial-A-Ride public transit vehicles can pick you up at your home and take you wherever you need to go within the service area and sometimes between counties. Visit gorgetranslink.com/dial-a-ride-options for information about each transit provider’s Dial-A-Ride services and fares.)
All buses have either lifts or ramps for accessibility to riders in a mobility device, and our drivers are specially trained to assist them. Seating on our vehicles is prioritized for people with disabilities and for seniors.
ADA Complementary Paratransit is available in the City of Hood River. Contact CAT for more details at (541) 386-4202 or visit rideCATbus.org to complete the required registration.
While our buses are accessible for those using mobility devices, we understand there may be other policies or procedures that make it difficult for riders to use our transit services. Any rider may request a reasonable modification if it allows them better access to our buses. Whenever feasible, a modification request should be made in advance. To request a modification, please call us at (833) 3GO-PASS.
We are committed to ensuring that no person is excluded from using our transit services, denied benefits, or discriminated against based on race, color, national origin, religion, age, marital status, gender, sexual orientation or disability. Visit gorgetranslink.org for details on Title VI policies for each of the transit providers.